Month: July 2023

IT Help Desk service provider

What is an IT Managed Help Desk service provider?

July 26, 2023 Wayne 0

An IT Managed Help Desk service provider is a third-party company that offers support for IT infrastructure and users within an organization. They deliver professional assistance to help organizations resolve technical issues in their hardware, software, network, or other IT components. The scope of the service can range from answering minor queries and troubleshooting simple problems to assisting with complex technical issues and providing continuous system maintenance and security. 7 factors to evaluate when considering […]

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What is help desk ticket classification?

July 22, 2023 Wayne 0

Help desk ticket classification refers to categorizing and prioritizing incoming support requests or tickets from users or customers. When users encounter issues, have questions, or need assistance with a product or service, they typically submit a ticket to the help desk. These tickets can cover various topics, such as technical problems, account issues, billing inquiries, and general support requests. Companies can easily implement Help Desk ticket categories by using the CREATE Help Desk ticket classification […]