The Top 8 First Contact Resolution Best Practices
Implementing first contact resolution best practices can significantly improve your Help Desk’s resolution rate. First contact resolution is the percent of customer contacts that are solved by the Help Desk in the initial customer interaction without interruption. A successful resolution on the first contact means the issue is resolved before the customer’s initial support session has ended. Why are first contact resolution best practices important? First contact resolution is one of the most important Help […]