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Problem Management Best Practices

November 4, 2018 Wayne 0

One of the more overlooked ITIL processes is Problem Management. Many companies implementing ITIL, will focus on Incident and Change Management first. What companies realize after implementing Incident and Change Management is they need a Problem Management program to improve the overall availability of IT services. A mature program managing […]

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Help Desk Problem Management

October 1, 2012 Wayne 2

The Help Desk receives excessive calls when problems are left unfixed and have an adverse service impact on the business. The objective of Problem Management is to reduce or eliminate the impact of problems on the company. Problem Management plays an important role in the detection, finding the root cause […]