Problem Management Best Practices
One of the more overlooked ITIL processes is Problem Management. Many companies implementing ITIL, will focus on Incident and Change Management first. What companies realize after implementing Incident and Change Management is, they need a Problem Management program to improve the overall availability of IT services. A mature program managing problems will lead to preventing reoccurring incidents or at least reducing the impact. Focusing on problems in your environment will increase the uptime of your […]