Help Desk Management

Help Desk Management

August 18, 2018 Wayne 0

Getting Help Desk Management right is a rewarding journey. At BuildaHelpDesk.com we are promoting solid Help Desk management best practices based on industry standard processes which are critical for an efficient, well performing and customer focused Help Desk. Because of that, your challenge as a Help Desk Manager is to […]

Help Desk Classification

Help Desk Classification Drive Incident Priority

August 5, 2018 Wayne 0

Help Desk classification is a primary method for Help Desk Agents to set correct incident priority levels. High priority incident tickets can be quickly identified by updating ticket categories by business services. When the Help Desk Agent applies a ticket classification to an incident ticket which is associated with a […]

Ticket Classification Benefits

Ticket Classification Benefits Help Desk management

March 24, 2018 Wayne 0

Ticket classification benefits Help Desk by improving efficiency and will also lead to achieving higher customer satisfaction results. A Help Desk needs a ticket classification scheme to properly handle the customer’s issues when they contact the Help Desk for support. Applying proper ticket classification immediately when a Help Desk ticket […]

Help Desk Ticket Categories

Help Desk Ticket Categories

August 5, 2017 Wayne 0

Most Help Desk and Call Center Managers understand that Help Desk ticket categories are a powerful tool to keep organized. However not all managers understand that Help Desk ticket categories are a prerequisite for many of the processes and tools the Help Desk relies on. It’s not enough to just […]