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Help Desk call handling process will reduce handle time.

July 29, 2021 Wayne 2

Help Desk call handling is the entire phone interaction between Help Desk agent and customer from start to end. This includes customer greeting, validating the identity of the customer, providing issue support, and ending the call. While every interaction can have unique properties, the call sequence should follow a call handling procedure. Help Desk Call Handling Question 1 – Does your help desk have a clearly defined call handling process? If Help Desk agents are […]