Customer Service Resources

Customer Service Resources

March 12, 2017 Wayne 0

Customer service is a lifelong development skill. Everyday you improve your customer service skills. This is learned by interacting with your customer and working with mentors to provide coaching. However if you talk to anyone with exceptional customer service skills they will tell up how important it is to read […]

Help Desk Ticket Categories

Help Desk audit program for ticket and call quality assurance

July 7, 2014 Wayne 0

How do you really know your Help Desk agents are providing high quality customer service? As a good Help Desk Manager you have established customer contact handling procedures, regularly measure customer satisfaction, and have trained your staff on providing great customer service. Proactive Help Desk performance management is more than […]