Help Desk Ticket Categories: CREATE Help Desk ticket classification

August 14, 2012 Wayne 15

With a proven Help Desk ticket classification methodology such as CREATE, companies can Build a Help Desk Ticket category classification scheme that increases ticket trend reporting efficiency, enhance the ticket escalation process, improve reporting, and reduce overall support costs. Every Help Desk needs an ITIL ticket classification scheme to handle […]

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IT Help Desk: What is a Help Desk?

July 6, 2012 Wayne 2

What is a Help Desk? Wise Geek states “A help desk is a resource designed to provide end users with information and assistance regarding problems with computers and related devices or software.” What is a Help Desk? Webopedia states “A department within a company that responds to user’s technical questions.” […]