What is a Help Desk Customer Satisfaction Survey?
A Help Desk Customer Satisfaction Survey is a tool that organizations use to gauge the satisfaction level of their customers or users with the support services that their help desk provides. These customer satisfaction surveys typically consist of questions related to the user’s experience, including the quality of service received, the professionalism and knowledge of the support staff, the speed of resolution, and the overall satisfaction with the help desk service. By collecting feedback directly […]
