customer satisfaction survey

What is a Help Desk Customer Satisfaction Survey?

March 26, 2024 Wayne 0

A Help Desk Customer Satisfaction Survey is a tool that organizations use to gauge the satisfaction level of their customers or users with the support services that their help desk provides. These customer satisfaction surveys typically consist of questions related to the user’s experience, including the quality of service received, the professionalism and knowledge of the support staff, the speed of resolution, and the overall satisfaction with the help desk service. By collecting feedback directly […]

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Help Desk Customer Satisfaction Survey

October 19, 2021 Wayne 0

The Help Desk customer satisfaction survey (CSat) is used by Help Desk Managers to measure the customer’s experience of the support they received. Commonly a Help Desk customer satisfaction survey is used to obtain feedback from customers after completing a support interaction. Help Desk Customer Satisfaction Survey Process Question 1 – Does your help desk have an established Help Desk customer satisfaction survey process? The Help Desk customer satisfaction survey process is more than just […]