IT Service Request Fulfillment
What is a Service Request? A Service Request is a process for your Help Desk customers to request system access, information or a standard low-risk change to be fulfilled. Let’s break that down a little more. First, customers requesting access to an application, file system or website is a service request. For example, if a customer needs access to a specific financial directory, they will contact the Help Desk to have this request fulfilled. Secondly, customers will call the […]