Help Desk Structure The Top 10 Questions with Solutions!
There are many factors to consider when you design your Help Desk structure. These Help Desk organizational structure factors include contact channels, hours of operation, language, customer base location, security, and many other items. These are the core foundation Help Desk structure decisions you make to build your policies and processes on. Help Desk a Single Point of Contact Question 1 – Is your Help Desk a Single Point of Contact where all issues and […]