IT maturity assessment Archives - Help Desk Management Best Practices

What is an IT Maturity Assessment?

August 14, 2023 Wayne 0

What is an IT maturity assessment? An IT (Information Technology) maturity assessment evaluates the effectiveness, efficiency, and sophistication of an organization’s IT capabilities, processes, and practices. The primary goal is to identify areas for improvement and provide a roadmap for achieving higher levels of IT maturity. Click Here to take a Free IT Help Desk Maturity Assessment. The concept of an IT maturity assessment is based on the idea that organizations evolve through predictable stages […]

Help Desk Maturity Assessment Guide

September 15, 2019 Wayne 2

Yes, our IT Help Desk maturity assessment is free. For an organization initially setting up their Help Desk, there is a lot of industry-standard process information available to build a strong foundation. If you have an established Help Desk, you can have your current processes and practices assessed against these industry standards using an IT Help Desk maturity assessment. This will assist the Help Desk manager to understand how they are doing and what needs […]