Help Desk Ticket Categories

Help Desk Ticket Categories

August 5, 2017 Wayne 0

Most Help Desk and Call Center Managers understand that Help Desk ticket categories are a powerful organization tool. However, not all managers understand that Help Desk ticket categories are a prerequisite for many of the processes and tools the Help Desk relies on. It’s not enough to have Help Desk ticket categories they must be updated, revised, and accurate. So what processes and tools are assisted by Help Desk ticket categories? Help Desk ticket categories […]

Help Desk Ticket Categories: CREATE Help Desk ticket classification

August 14, 2012 Wayne 17

With a proven Help Desk ticket classification methodology such as CREATE, companies can Build a Help Desk Ticket category classification scheme that increases ticket trend reporting efficiency, enhance the ticket escalation process, improve reporting, and reduce overall support costs. Every Help Desk needs ITIL Help Desk ticket categories to handle the customer’s ITIL ticket type issues when they contact the Help Desk for support. Proper ITIL ticket classification of an issue when a Help Desk […]