Month: August 2023

IT maturity assessment

What is an IT Maturity Assessment?

August 14, 2023 Wayne 0

What is an IT maturity assessment? An IT (Information Technology) maturity assessment evaluates the effectiveness, efficiency, and sophistication of an organization’s IT capabilities, processes, and practices. The primary goal is to identify areas for improvement and provide a roadmap for achieving higher levels of IT maturity. Click Here to take a Free IT Help Desk Maturity Assessment. The concept of an IT maturity assessment is based on the idea that organizations evolve through predictable stages […]

Help Desk Chatbot AI

7 reasons a Help Desk Chatbot is important for customer support

August 6, 2023 Wayne 0

A Help Desk Chatbot, often called a support or service bot, is an AI-powered tool that provides instant customer service assistance online. This chatbot can interact with customers or employees in real time, answering questions, solving basic problems, or directing users to appropriate resources. 7 reasons a Help Desk Chatbot AI is important for customer support. 1. 24/7 Availability: Chatbots can provide customer service around the clock. They can answer queries anytime, making them especially […]