
Help Desk Structure and Effective Policies
There are many factors to consider when you design your help desk structure. These factors include contact channels, hours of operation, language, customer base location, security and many other items. These are the core foundation decisions you make to build your policies and processes on. Help Desk Structure: Policies Managers know that well thought-out job-related policies are important for employees to meet or exceed expectations. Implementing fair and consistent policies related to time away, disciplinary […]