7 Help Desk Support Ticket Handling Best Practices
When we ask Help Desk managers what are Help Desk support ticket handling best practices, we receive a long list. However, there are several common answers. Let’s review the best practices for support tickets. Below we provide you with the most common best practices. 1. Creating a Help Desk support ticket must be mandatory. For all support interactions, a Help Desk support ticket must be created. Providing customer support is a core function of the […]