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Help Desk Glossary of Terms

May 18, 2019 Wayne 0

Understanding IT industry jargon used by customer support professionals can be challenging. Look up help desk terminology and abbreviations in our extensive help desk glossary of terms. Most of the common terms used by the help desk are also used by general call centers. Whether you are a Help Desk manager, agent or customers, this glossary will help you. 24 x 7 This is short for 24 hours a day and 7 days a week. […]