14 Help Desk Best Practices: How to Achieve Service Excellence in 2022
Learn how to implement Help Desk practices and improve customer satisfaction, FCR rates, and lower costs. We identified the top 14 Help Desk Best Practices used by customer support centers. These fourteen selections are critical to the core foundation of a smooth-running Help Desk. 1. Perform an IT Help Desk Maturity Assessment For an organization initially setting up its Help Desk, there is a lot of industry-standard process information available to build a strong foundation. […]