Customer service is a lifelong development skill. Everyday you improve your customer service skills. This is learned by interacting with your customer and working with mentors to provide coaching. However if you talk to anyone with exceptional customer service skills they will tell up how important it is to read skill development books. Below are a few good resources you may want to check out to keep developing your customer service skills.
Customer engagement for small business owners starts with being accessible to their customers. Many owners and managers let their front-line staff handle customer engagement by face to face interaction. While delegation is important, without direct customer interaction leaders lose the pulse of their customers. This leads to failing to make the correct critical business decisions by not understanding what is important to your customers. To become a successful leader of your small business, you show […]