5 Ways to Reduce the Operational Costs of the Help Desk

5 Ways to Reduce the Operational Costs of the Help Desk

April 29, 2024 Wayne 0

In today’s competitive business environment, Help Desk teams are essential for ensuring smooth IT operations and user satisfaction. However, managing costs while maintaining service quality can be challenging. Here are 5 ways to reduce the operational costs of a Help Desk using effective process improvements. The goal of these 5 ways to reduce the operational costs of a Help Desk is to lower a Help Desk team’s per-ticket costs. Help Desk operational costs definition The […]

The 7 Effects of Remote Work on IT Help Desks

The 7 Effects of Remote Work on IT Help Desks

April 27, 2024 Wayne 0

The shift to remote work has profoundly altered the landscape of nearly every industry, but perhaps none more so than IT support. The IT help desk, traditionally having a centralized hub addressing company-wide tech issues, has also had to adapt. IT Help Desks must now provide effective remote support in a distributed work environment. This article delves into the 7 effects of remote work on IT Help Desks. We will learn how remote work has […]