ITIL Incident Management priority matrix

ITIL Incident Management Priority Matrix

April 4, 2022 Wayne 0

Do you have an ITIL incident management priority matrix? Due to Help Desk resource constraints, not all incidents can be worked on simultaneously. For each incident, a ticket is created in a ticketing application such as ServiceNow. The work order of incident tickets will need to be determined. This work order of incident tickets is based on the priority assigned to the incident tickets. What is the priority definition in ITIL Incident Management? The ITIL […]