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Help Desk Maturity Assessment Guide

September 15, 2019 Wayne 0

For an organization initially setting up their Help Desk, there is a lot of industry-standard process information available to build a strong foundation. If you have an established Help Desk, you can have your current processes and practices assessed against these industry standards using a Help Desk maturity assessment. This will assist the Help Desk manager to understand how they are doing and what needs attention for improvement. In the IT Service Management community, we […]