Month: August 2018

Help Desk Phone System

Help Desk Telephone System

August 27, 2018 Wayne 0

Customers have many different channels to request support from your company’s Help Desk. These contact channel methods include chat, telephone, email, social media, in person, and many other channels. Therefore a Help Desk telephone system is still the mainstay of all Help Desk support channels and will be for the foreseeable future. Help Desk Telephone System Benefits Person to person communication – Nothing will improve customer satisfaction like a positive interaction with your customer support […]

Help Desk Management

Help Desk Management

August 18, 2018 Wayne 0

Getting Help Desk Management right is a rewarding journey. At BuildaHelpDesk.com, we are promoting solid Help Desk management best practices on how to set up a help desk. These best practices are based on industry-standard IT service management processes, which are critical for an efficient, well-performing, and customer-focused Help Desk. Because of that, your challenge as a Help Desk Manager is to identify those industry standards, such as ITIL, and learn how to introduce them […]

Help Desk Classification

Help Desk Classification Drive Incident Priority

August 5, 2018 Wayne 0

Help Desk classification is a primary method for Help Desk Agents to set correct incident priority levels. High priority incident tickets can be quickly identified by updating ticket categories by business services. When the Help Desk Agent applies a ticket classification to an incident ticket which is associated with a mission-critical service, the ticket priority can be raised to a higher incident priority. Raising the incident priority can be accomplished manually by noting ticket categories […]