Help Desk Phone System

Help Desk Telephone System

August 27, 2018 Wayne 0

Customers have many different channels to request support from your company’s Help Desk. These contact channel methods include chat, telephone, email, social media, in person, and many other channels. Therefore a Help Desk telephone system is still the mainstay of all Help Desk support channels and will be for the […]

Help Desk Management

Help Desk Management

August 18, 2018 Wayne 0

Getting Help Desk Management right is a rewarding journey. At BuildaHelpDesk.com we are promoting solid Help Desk management best practices based on industry standard processes which are critical for an efficient, well performing and customer focused Help Desk. Because of that, your challenge as a Help Desk Manager is to […]

Help Desk Classification

Help Desk Classification Drive Incident Priority

August 5, 2018 Wayne 0

Help Desk classification is a primary method for Help Desk Agents to set correct incident priority levels. High priority incident tickets can be quickly identified by updating ticket categories by business services. When the Help Desk Agent applies a ticket classification to an incident ticket which is associated with a […]