Help Desk Ticket Categories
Most Help Desk and Call Center Managers understand that Help Desk ticket categories are a powerful tool to keep organized. However not all managers understand that Help Desk ticket categories are a prerequisite for many of the processes and tools the Help Desk relies on. It’s not enough to just have Help Desk ticket categories they must be updated, revised, and accurate. So what processes and tools are assisted by Help Desk ticket categories? Help […]