Help Desk Ticket Categories
Most Help Desk and Call Center Managers understand that Help Desk ticket categories are a powerful organization tool. However, not all managers understand that Help Desk ticket categories are a prerequisite for many of the processes and tools the Help Desk relies on. It’s not enough to have Help Desk ticket categories they must be updated, revised, and accurate. So what processes and tools are assisted by Help Desk ticket categories? Help Desk ticket categories […]