The services offered by your help desk have value only if they are being consumed. Consider Help Desk marketing so the customers of your help desk need to know what services are available and how to request them. These services include computer system repair, application support, and access request management to controlled resources. Even though help desk services are usually considered an expense, many successful help desk managers will advertise their services with Help Desk […]
Customer service is a lifelong development skill. Everyday you improve your customer service skills. This is learned by interacting with your customer and working with mentors to provide coaching. However if you talk to anyone with exceptional customer service skills they will tell up how important it is to read skill development books. Below are a few good resources you may want to check out to keep developing your customer service skills.
In the world of Information Technology, there are many help desk certifications that can be obtained. Many technology companies offer help desk certifications for their systems and applications. These help desk certifications focus on server administration, programming, security, ITIL, networking, customer service, and many other areas. A certification will recognize an employee’s accumulated training and experience in a subject area that meets a standard proficiency. While certifications can be important, certifications should not be the […]