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The History of the Help Desk

July 10, 2014 Wayne 0






Over the decades and through the history of the Help Desk, we have seen remarkable changes. In the early Help Desk days, Corporate Information Technology […]

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Help Desk Problem Management

October 1, 2012 Wayne 2






The Help Desk receives excessive calls when problems are left unfixed and have an adverse service impact on the business. The objective of Problem Management […]

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