Maturity-Exam

Old IT Help Desk Maturity Assessment

Old IT Help Desk Maturity Assessment

Welcome to your Help Desk Maturity Assessment
This Help Desk maturity assessment will focus on 10 core areas.
For each core area, you will be asked 10 yes/no questions. If you believe the answer is somewhere between yes and no, just mark the answer as no.
Once completed, you will see your overall assessment results.
Please provide your name and email address so we can email you a more detailed report with improvement recommendations.

  • HD Structure
  • Call Handling
  • Incident
  • Service Request
  • Workforce
  • Reporting
  • Training
  • IAM
  • Knowledge
  • CSat Survey
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