Hi, I am Wayne Schlicht PMP, author of Help Desk Management: How to run a computer user support Service Desk effectively. This download is one of many end of chapter step-by-step templates, worksheets, and guides to assist you in your Help Desk improvement efforts. I recommend using this download with the specific detail instructions found in the related chapter from the Help Desk Management book.
The goal of this step-by-step worksheet is to analyze the current and previous budgets for the Help Desk, determine where additional funding should be allocated in next year’s budget. The worksheet is a high-level guideline to get you started thinking about improvements as you continue through this book.