ITIL Incident Management: Managing Technical Chaos
What is ITIL Incident Management? ITIL incident management is a process focused on managing the restoration of an IT service degradation or outage caused by a disrupting event that is not part of the standard operation of the IT service. ITIL Incident Management aims to return normal functionality to the customer quickly while minimizing the impact on the business. Incident Management is also focused on fixing the customer’s issue. The Help Desk is charged with […]