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IT Help Desk: What is a Help Desk?

July 6, 2012 Wayne 2

What is a Help Desk? Wise Geek states “A help desk is a resource designed to provide end users with information and assistance regarding problems with computers and related devices or software.” What is a Help Desk? Webopedia states “A department within a company that responds to user’s technical questions.” Companies and their employees need a reliable group to obtain IT help from. An IT Help Desk is not just having an knowledgeable person available […]