Are you considering a project to update your Service Desk ticket classifications? There are many pitfalls to avoid. Get your project off on the right foot and review this white paper. This whitepaper will help you;
- Outline information needed to build a business case for a project.
- Ensure the correct project resources are engaged.
- In-depth review of three ticket classification templates to choose from.
There are many benefits to effective ticket classification.
- Improve first contact resolution, issue trending and setting priority levels
- Reduce contact handle time
- Improve ticket handling and escalations
- Enhance metric gathering and enterprise reporting
What is included?
- A step by step guide based on successful Fortune 500 ticket classification projects
- Three pre-built ticket classification scheme structures to jump start your project