customer satisfaction survey

What is a Help Desk Customer Satisfaction Survey?

March 26, 2024 Wayne 0

A Help Desk Customer Satisfaction Survey is a tool that organizations use to gauge the satisfaction level of their customers or users with the support services that their help desk provides. These customer satisfaction surveys typically consist of questions related to the user’s experience, including the quality of service received, the professionalism and knowledge of the support staff, the speed of resolution, and the overall satisfaction with the help desk service. By collecting feedback directly […]

AI Data Centers require as much as one gigawatt of energy

March 26, 2024 Wayne 0

The future of AI data centers is not just a matter of technological advancement but also of energy innovation and sustainability. The energy demands are immense as these facilities become the backbone of the digital economy, powering everything from cloud storage solutions to advanced AI computations. It is estimated that powering AI data centers can require as much as one gigawatt of energy, equivalent to the output of a nuclear power plant. This comparison is […]

RV Rental Business

How to start and run an RV rental business

December 7, 2023 Wayne 0

Are you looking for a way to make extra money? Would you like to be your own boss? Consider starting an RV rental business. You can make twenty, thirty, or forty thousand dollars per year for each RV in your rental fleet. All you need is one RV to start. My wife and I started an RV rental business, and so can you. Learn how to start and run an RV rental business. Introducing the […]

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12 Artificial Intelligence Steps for IT Support Ticket AI Automation

September 9, 2023 Wayne 0

Implementing IT support ticket AI automation using Artificial Intelligence (AI) can significantly enhance the efficiency of your IT support team. Read our guide on How AI works. Implementing IT Support Ticket AI Automation drives efficiencies using AI can reduce response times and improve user satisfaction. Here are the 12 high-level steps for implementing IT support ticket automation. 1. Understand Your Needs Conduct a thorough assessment of your current support ticketing process. You need to document […]

IT support ticket automation

IT Support Ticket Automation: Using AI for Ticket Categories

September 7, 2023 Wayne 0

Can IT support ticket automation be used to categorize IT support tickets based on keywords or patterns? Many modern IT support ticketing tools come with features that can automatically categorize tickets based on keywords, patterns, or even more advanced methods such as machine learning. Read the 12 Artificial Intelligence Steps for IT Support Ticket AI Automation. Here’s how IT Support Ticket Automation works: Keyword-based Rules – Administrators can set up rules in the ticketing system […]

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What is a Help Desk Resolution Category Scheme?

September 5, 2023 Wayne 0

A Help Desk Resolution Category Scheme is a framework for systematically classifying the solutions or resolutions provided for various issues or service requests that come through a Help Desk system. Just like ticket classification schemes categorize incoming issues, a resolution category scheme organizes the types of solutions applied to those issues. The 7 reasons Help Desk resolution categories are useful. 1. Standardized Reporting With a structured scheme, producing standardized reports about the resolutions provided most […]

IT Ticket Categorization versus IT Ticket Classification

IT Ticket Categorization versus IT Ticket Classification

September 4, 2023 Wayne 0

Is there a difference between IT Ticket Categorization and IT Ticket Classification? You may see and hear these similar terms in Wayne Schlicht’s Help Desk Ticket Categories book, on the Help Desk Management website, and in the Help Desk Management videos. The terms “categorization” and “classification” in the context of IT ticketing systems are often used interchangeably. Still, they can also be interpreted to mean slightly different things, depending on the organizational context and the […]

IT maturity assessment

What is an IT Maturity Assessment?

August 14, 2023 Wayne 0

What is an IT maturity assessment? An IT (Information Technology) maturity assessment evaluates the effectiveness, efficiency, and sophistication of an organization’s IT capabilities, processes, and practices. The primary goal is to identify areas for improvement and provide a roadmap for achieving higher levels of IT maturity. Click Here to take a Free IT Help Desk Maturity Assessment. The concept of an IT maturity assessment is based on the idea that organizations evolve through predictable stages […]

Help Desk Chatbot AI

7 reasons a Help Desk Chatbot is important for customer support

August 6, 2023 Wayne 0

A Help Desk Chatbot, often called a support or service bot, is an AI-powered tool that provides instant customer service assistance online. This chatbot can interact with customers or employees in real time, answering questions, solving basic problems, or directing users to appropriate resources. 7 reasons a Help Desk Chatbot AI is important for customer support. 1. 24/7 Availability: Chatbots can provide customer service around the clock. They can answer queries anytime, making them especially […]

IT Help Desk service provider

What is an IT Managed Help Desk service provider?

July 26, 2023 Wayne 0

An IT Managed Help Desk service provider is a third-party company that offers support for IT infrastructure and users within an organization. They deliver professional assistance to help organizations resolve technical issues in their hardware, software, network, or other IT components. The scope of the service can range from answering minor queries and troubleshooting simple problems to assisting with complex technical issues and providing continuous system maintenance and security. 7 factors to evaluate when considering […]